Faulty or damaged items
If something arrives damaged or develops a fault, please contact us within 30 days of delivery with a photo and your order number. We will repair, replace or refund it in line with Australian Consumer Law.
Change of mind
We do not accept change-of-mind returns or exchanges. This includes personalised, made-to-order and digital items (including Kindle inserts).
How to contact us
Get in touch through our contact page and we will help you sort it out.
Nothing in this policy limits your rights under the Australian Consumer Law.